Cookie Policy

This agreement, dated overleaf in the First Schedule, is made between the customer (hereinafter called “The Customer”) and Chigwell Window Centre Ltd (hereinafter called “The Company”)

1. Purpose of Cookie Policy

This Cookie Policy outlines the use of cookies and similar technologies by the Company on its website. The purpose is to ensure the Customer is informed about how cookies are used to enhance their experience and to comply with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

2. Definition of Cookies

Cookies are small text files stored on the Customer’s device by the website. These files collect data relating to the Customer’s browsing behaviour, preferences, and interactions with the site.

3. Types of Cookies Used

A. Strictly Necessary Cookies: Essential for basic website functionality and security. These cookies do not require Customer consent.

B. Performance Cookies: Used to analyse how visitors use the site and to improve user experience. These may include cookies from third-party services such as Google Analytics.

C. Functional Cookies: Allow the website to remember choices made by the Customer and provide personalised features.

D. Marketing and Targeting Cookies: May be used to deliver relevant advertisements to the Customer and track the effectiveness of marketing campaigns. This includes the use of third-party tracking tools such as the Meta Pixel and Google Ads.

4. GDPR and Consent

In compliance with GDPR, non-essential cookies will not be placed on the Customer’s device without explicit, informed consent. The Customer will be presented with a cookie banner or pop-up allowing them to accept or manage cookie preferences upon first visit to the website.

The Customer has the right to withdraw or change their consent at any time by accessing cookie settings on the website or through their browser.

5. Third-Party Cookies and Tools

The Company may use third-party services, including but not limited to Google Analytics, Meta Pixel (formerly Facebook Pixel), and Google Ads. These services may place cookies on the Customer’s device to collect anonymised usage statistics or deliver tailored advertising.

The Company advises the Customer to review the privacy and cookie policies of these third-party providers for more information on their data handling practices.

6. Browser Settings and Cookie Management

The Customer may control or delete cookies through their browser settings at any time. Most web browsers allow the Customer to:

• View cookies stored on their device
• Delete all or specific cookies
• Block cookies from specific websites
• Refuse all cookies or certain types of cookies

For more detailed guidance, the Customer is advised to visit www.allaboutcookies.org or refer to their browser help documentation.

7. Data Retention

Personal data collected via cookies will be retained only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Analytics data may be stored for up to 26 months or as configured by the Company in accordance with GDPR.

8. Customer Rights Under GDPR

The Customer has the right to:

• Access their personal data
• Request rectification or deletion of data
• Object to processing or restrict the use of their data
• Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Amendments

The Company reserves the right to amend this Cookie Policy at any time. Any changes will be posted on the website and, where appropriate, notified to the Customer. Continued use of the website constitutes acceptance of any such changes.

10. Contact

Any questions or concerns regarding this Cookie Policy or the use of cookies on the website should be addressed in writing to the Company at its registered office or via the online contact form available on the website.